Return Policy

By placing an order with Alto statue, you agree to the terms and conditions below. We set out these policies to ensure that you are fully aware of our refund and returns methods and procedures. 

1. 14-DAY RETURN POLICY

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be returned with the original tags and packaging. You will also need your receipt or proof of purchase.

2. RETURNS PROCESS

To initiate a return, please contact us at contact@altostatue.com. If your return is accepted, we will send you instructions on how and where to send your package (directly to our supplier in China). Items returned to us without first requesting a return will not be accepted.

3. DAMAGED OR INCORRECT PRODUCTS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and correct it.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

To return your product, you must contact us at contact@altostatue.com

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

4. EXCHANGES

If you need to exchange an item, please contact us at contact@altostatue.com

If your return is accepted, we will send you return shipping information, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You are responsible for shipping costs.

We may ask you to return the product directly to the manufacturing plant. Please bear in mind that such shipments will be more expensive in terms of postage.

5. RESTOCKING CHARGES

The customer is responsible for paying the shipping costs for the return of an item. If you receive a credit note, it will correspond to the amount you paid. If you have been informed that you will receive a refund, you will be refunded the amount you paid for the product, less a 30% restocking fee.

6. REFUNDS

We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will automatically be refunded the full amount of your order.

Please bear in mind that your bank or credit card company may also take some time to process and issue the refund. (The average refund time is 3 to 5 working days after receiving the approval e-mail).